Shipping policy
Shipping Policy
At THREE GENERATION STITCH CO., we strive to process and ship your orders as quickly as possible while ensuring the highest quality in customization.
1. Shipping Rates
Shipping charges are calculated at checkout based on the selected shipping method, destination, and order weight. We offer multiple shipping options for your convenience.
2. Order Confirmation & Tracking
- You will receive an order confirmation email shortly after placing your order.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.
3. Shipment Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- High order volumes
- Carrier delays (weather, holidays, unforeseen circumstances)
We will notify you of any significant shipping delays affecting your order.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
5.Lost or Stolen Packages
We are not responsible for lost or stolen packages. Please ensure your shipping address is accurate and secure. If you suspect your package has been lost or stolen, please contact the shipping carrier to file a claim.
6.Address Changes
If you need to update your shipping address, please contact us immediately at threegenstitchco@gmail.com. We will do our best to accommodate the change, but we cannot guarantee updates if the order has already been processed or shipped.
7.Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange for reshipment. Additional shipping charges may apply.
8. Contact Information
For any shipping-related inquiries, please reach out to us at:
📧 threegenstitchco@gmail.com
Thank you for shopping with THREE GENERATION STITCH CO!